These Terms of Service govern the booking and use of vehicles provided by Massive Luxury Car Hire. By booking or using our services, you agree to be bound by these Terms.
• All rentals are chauffeur-driven only.
• Vehicles are provided with a professional driver and fuel for the agreed service.
• Drivers are trained to follow traffic laws and ensure safety and comfort.
• Bookings are confirmed only after payment or deposit.
• Payments must be made via approved channels (bank transfer, POS, official platforms).
• Rates vary by vehicle type, duration, and area of use.
• Extra charges may apply for overtime, waiting time, tolls, or extended mileage.
• Vehicles must be used only for lawful purposes.
• Passengers must maintain proper behavior.
• Smoking, hard drugs, and unlawful activity are prohibited.
• Customers must not request drivers to enter unsafe or flooded roads.
• Only Company-assigned drivers may operate the vehicles.
• Customers must not attempt to drive the vehicle.
• Drivers must not be paid directly; all payments go through the Company.
• Drivers must be treated with respect.
• Fuel is included in the rental package.
• Vehicles are fully maintained by the Company.
• Customers must report issues during the rental immediately.
• All vehicles are covered by standard insurance.
• Customers are responsible for damages from misuse or misconduct.
• In case of accidents, the driver must notify the Company and relevant authorities.
• If cancellation is made before a driver is dispatched, a full refund is issued to the same account/payment channel.
• If cancellation occurs after a driver is dispatched, a deduction will be made to cover logistics/driver costs; the balance will be refunded.
• No-shows are strictly non-refundable.
• Refunds are only processed to the original payment source.
The Customer agrees to indemnify and hold harmless Massive Luxury Car Hire from any claims, damages, or costs resulting from passenger misconduct or violation of these Terms.
We may terminate a booking without refund if the Customer or passengers engage in illegal activity, misconduct, or abusive behavior, or violate these Terms.
These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes will be resolved in Lagos State courts.
Massive Luxury Car Hire
Admiralty Way, Lekki Phase 1, Lagos, Nigeria
📞 0913 401 8035 | 0707 079 8522
📧 [email protected]